Support Center

Where do you pick up the keys when you rent an apartment?

Last Updated: Aug 10, 2015 06:05PM EDT

If you booked an apartment in Panama, one of our guest service representatives will send you the check in instructions via email. Please make sure you check your emails and  If you do not see the email also try to check your spam folder.

Please note that check-in time is between 4pm and 6pm - one of our guest service specialist will coordinate with you directly how to hand the apartment keys. He/She will be delighted to provide information on your apartment, neighborhood, and any other special requests you might have.

If you are planning on arriving after our business hours, please make sure to contact  us in order to receive special instructions and there could be specific fees that can apply.

f course, you can also call us anytime if you have any problem with your check-in.
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