"If you booked an apartment in Ottawa, your corporate housing specialist should have sent you arrival instructions by email. Check your emails. If you do not see the email, check your spam folder.
Please note that check-in time is between 4pm and 6pm - one of our guest service specialist will be meeting you directly at your appartment for the check-in. Our guests service specialists will be delighted to provide information on your apartment, neighborhood, and any other special requests you might have.
If you are planning on arriving after our business hours, please make sure to contact your corporate housing specialist in order to receive special instructions on where to pick up your keys.
Of course, you can call your corporate housing specialist anytime if you have any problem with your check-in.
Do not hesitate to tweet us @corporatestays to get live help before, during, and after your stay!